Frequently Asked Questions

Scholastic Education publishes engaging Canadian-developed print and digital curriculum resources in English and French, with a focus on literacy competency and reading. We strive to be a trusted partner with Canadian educators who provides exciting resource programs, meaningful instructional support, assessment, and powerful professional learning opportunities. We are committed to ensuring our publishing and publishing teams reflect the diverse communities we serve.

All Canadian educators, teachers, librarians and administrators can order Education resources. Accounts can be set up for private schools, home schools, and daycares. If you are a private school or home school, please send a signed letter of verification on School Board, Home School Association, Ministry of Education, or Online School letterhead, along with your Education Institution code number. Daycares need to provide their contact information, physical address, and a copy of their license.

Please send letters and documentation to:

Customer Service Database Administrator

Scholastic Canada Ltd.

175 Hillmount Road

Markham, Ontario

L6C 1Z7

Or send us an email or fax:

Email: education@scholastic.ca

Phone: 1-800-268-3848

Fax: 1-800-387-4944 (Toll-free)

Please note, Education orders can only be shipped to a school address associated with your account.

Click ‘Sign In’ in the top right corner of the screen and select ‘Create an Account’ from the menu that drops down and follow the prompts.

After completing the information, you will be sent a confirmation email. You need to click the link in the confirmation email within 2 hours to finalize the creation of your account. Now you are now ready to shop!

Please note: if you want to receive program updates and promotions from Education, you need to choose “Yes” when asked “Would you like to receive Education promotional emails?”.

When you login for the first time on the website, please use the same email and password you used on the old website. You will receive a message that your account already exists, but you need to reset your password for this new website. Please click on “Reset Your Password.” Please use the reset password email you receive to reset your password.

Please note, if your previous password does not meet security standards, you will be prompted to choose a new password.

There are several ways to shop on our site:

1. Searching on the site: Use the search bar to enter keywords, ISBNs, titles, and program or resource names. You can filter any search result by selling price, program, grade, guided reading level (F&P and DRA), language, subject, curriculum, product type, and book type. Click ‘Add to Cart’ on the item once you’ve found what you’re searching for.
2. Browse the site: Click on banners and links that interest you to see specialized lists of items created for areas of interests or classroom needs.
3. Using ISBN: If you know the ISBN of the item you want, use the search bar to enter it and find the exact resource you want.

When you are ready to place your order, you will have a choice of having your order shipped to the address of the schools/Board addresses your account is associated with (please note, you can add schools you are associated with in the My Account settings). You will be notified by email with an order confirmation and a second email will be sent once your order has shipped. 

Please note, orders can only be shipped to schools and Board addresses.

To set up access to your digital Companion Website, please contact exr@scholastic.ca.

You will need to include:

• Your name
• School name including full address
• Board/school email address
• Invoice # (first box in the upper left-hand corner on the invoice)

During the pandemic there was an urgent need for downloadable, digital lessons and resources to support teachers and families learning from home. Now that the majority of our customers have transitioned back to in-person learning, we made the decision to close the Scholastic Canada Teachables website.

No, at this time orders can only be delivered to school or Board addresses.

Scholastic Education has a team of highly knowledgeable Consultants who are available to assist with your question at your convenience. Please refer to our Contact Us page here to find the Consultant for your area.

If you’re looking for more information on a resource you’ve found on this site, please refer to our marketing website that offers more information about our resources, including digital samples.

To add more schools to your Account, please ensure you are signed in. Under the ‘My Account” field, click on ‘My Profile’. From the four options available under the ‘My Profile’ section, click on ‘My Schools and Role’. There, you see the school(s) currently associated with your account. To add a new one, click ‘Add New School’, located at the bottom of the ‘My Schools’ section and follow the prompts. 

A Wishlist is a way for you to save items you would like for your school or classroom. You can only add items to your Wishlist if you are signed into your account. You can delete items from the list by clicking the garbage can icon next to the item. 

To view a your Wishlist, click on its name on your ‘My Account’ page. While viewing your Wishlist, you can

• Print your Wishlist
• Move an item to your Shopping Cart by clicking ‘Move to Cart’ or move all your items to your Shopping Cart by clicking ‘Move all’ with the sharping cart icon beside it
• Delete an item from your Wishlist by clicking “Remove” under the item or delete all your items by clicking ‘Remove All’ with the garbage can icon beside it

For items on your Wishlist, when the item has been purchased it will no longer be shown to avoid additional unnecessary purchases.

What is a Quote and how do I create one?

The Create a Quote feature is a payment method that allows you to create and print a quotation of your order, which you can share with your school for approval or to receive a Purchase Order (PO).

To create a quote, add items to your Shopping Cart. Once your Shopping Cart contains the items you would like a quote for, begin the checkout process by clicking the Shopping Cart icon in the upper right-hand corner. Follow the checkout process prompts.

Please note, you will need to click Checkout or Create Quote. This is the first step to creating your quote. You follow the same steps as processing your order to ensure your quote has the correct name, shipping address, billing address and final total (including taxes and shipping & handling).

When you reach the Payment section, click the Create Quote option under Payment Methods. Review the Quote/Order Information pop-up message and click Close. Then click Submit Quote at the bottom of the summary. You will then see a Quote Confirmation page and you can now print the quote. You can also find the quote in the My Quotes and Orders section under My Account.

Please note that if you wish to redeem any Bonus Bank Rewards (BBR) on your order, they will need to be applied at the time of quote creation. Unfortunately, BBR cannot be added when converting a quote to an order. If the Bonus Bank Rewards (BBR) amount applied during creation is no longer sufficient at the time of order conversion, the BBR will be removed from your order. You can proceed with other available payment methods.

You can view, edit, delete, and convert the quote to an order in the My Quotes and Order section under My Account.

Pricing on Quotes is valid for 30 days from the date you generate it.

Quotes do not hold stock. If an item on your quotes goes to OSI (Out of Stock Indefinitely) status, it will be removed when the order is converted.

Quotes do expire after 30 days. You will be able to see expired Quotes in the My Quotes and Order section under My Account. You can edit an expired Quote, which will reactivate it for 30 days from the date of reactivation. Please note, if you reactivate an expired Quote, any price changes will be reflected on the reactivated quote and if any items have become unavailable, they will be removed from the reactivated quote.

Payment Options: We accept the following forms of payment:

• Credit and debit cards (Visa, MasterCard, American Express)
• Invoice School
• Valid/authorized school or district Purchase Orders
• Book Clubs Bonus Bank Rewards
• Book Fair Scholastic Dollars

Terms are net 30 days. 

Educators Using Book Clubs Bonus Bank Rewards, Book Fair Scholastic Dollars, or Purchase Orders:

To redeem Book Clubs Bonus Bank Rewards, please enter the amount you wish to use in the Bonus Bank Rewards field, which will be visible in the second stage of checkout. Tip: enter any coupon codes you are using before entering the Book Clubs Bonus Bank Reward amount that you wish to redeem, so that you will know your accurate pre-reward total. You can use Book Clubs Bonus Bank Rewards to pay for shipping charges and taxes.

To redeem Book Fair Scholastic Dollars, select this payment method during checkout and proceed with your order as usual. Your school must have enough Book Fair Scholastic Dollars to pay for the order in full.

To pay by Purchase Order, select this payment method during checkout and proceed with your order as usual. When you choose the Purchase Order payment option at checkout, a bill will be sent to your school address. For your reference, this bill will include the PO number you provided during checkout. Important note: When you choose to pay via Purchase Order, you are acknowledging that your school or school board will pay for the order using the Purchase Order number provided, and that further documentation from your school is not required to process the order. You must be an educator to submit a Purchase Order. 

To pay with Invoice School, select this payment method during checkout with your order as usual. This payment method involves the customer or school being responsible for payment. If your Board or District will be paying for order, please select Purchase Order payment method and provide Purchase Order number. Please note, if you select this payment method, your school will be responsible for the payment of the order.

Tax Exempt Customers: If the school you are shipping to has a tax exemption certificate on file with us, tax will not be charged on your order. If the school is tax exempt but does not have a tax exemption certificate on file with us, please forward your school’s tax exemption documentation to education@scholastic.ca. We will notify you when the school account has been updated and is ready to proceed with ordering. 

Outstanding Balances: To pay an outstanding balance please contact at education@scholastic.ca or 1-800-268-3848.

If you are located internationally or in the U.S., and would like to order Scholastic Education resources, please contact Lee-Anne Burkley to learn which items have international rights and how to place orders.

Email: lburkley@scholastic.ca

Phone: 1-855-724-7377 extension 4675

Shipping & Handling Charges: All orders shipped within Canada are subject to shipping and handling. Shipping and handling charges are equal to 7% of the net order value and will be added to invoiced orders. The minimum shipping and handling charge is $10.00.

Shipping: Delivery times vary depending on both distance and seasonal fluctuations in volume. You will receive an email to notify you when your order has shipped from our warehouse in Ontario. To view your order’s status select ‘My Account’ in the navigation bar and then choose ‘My Order and Quotes’. Under ‘My Orders’, you will be able to access the details of the order: order number, date the order was submitted, number of items ordered, order value, and order status (if it is being processed or if it has been shipped). If the order has shipped, there will also be a tracking number which you can use to track your order’s progress.

I made an order in late June, July, or August. What happens now?

Orders are held during the summer. If you placed an order, it will be held until you call Customer Service at 1-800-268-3848 to confirm that main Office Staff will be on site to accept the delivery.

Typically, all orders made over the summer months start to release for delivery, depending on your region, mid to late August.

Please contact Customer Service to arrange a return. Returns should be forwarded to the following address:

RETURNS DEPARTMENT

Scholastic Canada Ltd.

175 Hillmount Road

Markham, Ontario

L6C 1Z7

Download Return Form

All products may be returned to Scholastic within 90 days of receipt for a full refund or credit, subject to the following terms:

• All items returned must be in resaleable condition: clean, unused, unmarked, and free of all stamps, stickers, labels, and inserts. The use of sturdy packaging materials will help avoid damage in transit.
• Products must be returned in the original packaging. 
• A copy of the relevant invoices or packing slips must be included in the return.

To help us serve you better, please check your shipment when it arrives—before stamping or marking any items—and notify us immediately of any incorrect, damaged, or defected books/items.

Discrepancies must be reported within 90 days.

Resources delivered digitally online cannot be returned. 

How do I use the catalogues?

Browse the catalogues to explore the variety of resources, programs, and items available and to learn more about each item.

Where can I find the catalogues?

You can find all Education catalogues in the navigation menu (or by clicking here). Make sure to sign up for our promotional emails to know when new catalogues are available!

How can I share and download the catalogues?

To download, select the Download (arrow) icon located in the top menu in each catalogue. The catalogue will open a PDF in a new browser window. You can then choose to download or print the catalogue.

Bonus Bank/Classroom Rewards

Bonus Bank/Classroom Rewards are earned by teachers when their Class Code is applied to eligible items. These rewards can be used to purchase anything from the site. They can be redeemed for books and educational items to benefit every student in the classroom. Every purchase made with a Class Code earns 20% of eligible items on the order value in Bonus Bank/Classroom Rewards. Bonus Bank/Classroom Rewards have no monetary value and are not a medium of exchange, are not transferable, and are not for resale.

Scholastic Dollars

When you host a Scholastic Book Fair, your school can earn Scholastic Dollars. These rewards can be used to purchase anything from the site. They can be redeemed for books and educational items to benefit every student in the classroom. Scholastic Dollars are not a medium of exchange, are not transferable, and are not for resale.

Order by ISBN

If you have one of our catalogues, the International Standard Book Number (ISBN) is an easy way to add multiple products to your cart quickly by searching the ISBN.

Reading Level: GRL: F&P

During the school year, your child may be assessed by their teacher and be asked to read from a benchmark book (one considered standard for the grade). Kids may also be asked to answer questions about the text or retell the story. Their teacher will help determine a suitable Guided Reading Level (GRL) and books for your child. One system used to determine GRL is called Fountas & Pinnell (F&P) and these levels run from A to Z, with A being the easiest. Your child will gradually move step by step into more difficult text.

Reading Level: GRL: DRA

Another system used to determine GRL is called DRA, which stands for "Developmental Reading Assessment" (DRA). Like F&P, at the beginning of the school year your child will read a benchmark book to the teacher and then retell the story. This system starts with level A, for the easiest books, and then switches to numeric levels, running from 1 to 80.

Canadian

If you see an item referred to as Canadian, that means it was made and manufactured in Canada or adapted to meet Canadian curriculum expectations.